The United of Way Northern BC is celebrating the one-year anniversary of Canada’s 2-1-1 line in style.
Mr. PG is going to light up red on Thursday to mark the occasion.
According to the United Way, anyone living in Canada can pick up the phone and dial the three-digit number to reach a Service Navigator for information on community-based health, social, and government services in or near their community.
It is a free service that is available 24 hours a day, seven days a week in most locations across the country, and can be accessed in over 150 languages.
The 211 call service expanded across the north last spring.
It was launched amidst the challenges Canadians continue to face during COVID-19.
Last April, 211 received over nine times as many requests for food-related needs, and more than three times as many requests related to financial assistance relative to baseline call volumes in January and February of 2020.
The national network experienced a 30 percent increase in total call volume over the previous year (March – December).
“We are proud to support programs and services, like the 211 telephone line and online directory. With the ongoing pandemic, the 211 service is more important than ever, helping get information about community services to the Canadians who need it.” Minister of Families, Children and Social Development, Ahmed Hussein.
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