More support is on the way for British Columbians who want to take a knowledge test, as ICBC has implemented additional physical distancing measures to ensure the safety of customers and employees during COVID-19.
Customers can call to book an appointment for a knowledge test at select locations beginning May 4th and at offices throughout the province by May 11th.
Locations offering testing can be confirmed when booking an appointment.
“We know many British Columbians are facing challenges as a result of the COVID-19 pandemic,” said Nicolas Jimenez, President and CEO, ICBC.
“By introducing knowledge tests by appointment we hope to support customers who have been negatively impacted by the pandemic while still enabling offices to conduct operations safely. We continue to adapt and respond as the pandemic continues, ensuring that the safety of our customers and staff remains the priority.”
Enhanced physical distancing measures, such as glass dividers are also being installed.
Anyone with a Class 5-8 learner’s license that expired on or after March 1st or will expire within two weeks from when they phone, will be eligible to book a knowledge test appointment.
Translator services are currently not allowed as physical distancing guidelines cannot be maintained, however, non-commercial knowledge tests are translated into 11 languages.
Customers whose Class 5-8 learner’s licence expired on or after March 17, when ICBC suspended road tests due to the COVID-19 pandemic, will not have to pay a fee for their first knowledge test.
Knowledge tests are not available for first-time learner applicants.
Tests by appointment will also be available for residents who are new to B.C. where there is a legislative requirement to change their licences within 90 days, and for all commercial learner class applicants, including air brakes and heavy trailer.
Commercial standby or walk-in knowledge tests will be discontinued as of May 2nd and will be by appointment only.
Customers will also be able to book an appointment for their Motorcycle Skills Testing (MST), which will re-commence on May 11th.
Eligible customers should call ICBC’s driver licence contact centre at 1-800-950-1498 and leave a voicemail message requesting a knowledge test.