Update 7:45 AM Tuesday, April 30th
London Drugs locations across Western Canada remain temporarily closed due to a cybersecurity incident.
The company has issued a revised statement:
On April 28, 2024, London Drugs discovered that it was the victim of a cybersecurity incident. Out of an abundance of caution, all London Drugs stores will remain temporarily closed across Western Canada until further notice while continuing to provide customers with urgent pharmacy care.
London Drugs is currently working with leading third-party cybersecurity experts to bring our operations back online in a safe and secure manner.
Our investigation is currently assessing the extent to which any data has been compromised in the incident. In the event our investigation determines that personal information was impacted, we will notify affected individuals in accordance with privacy laws.
“Recognizing the impact these closures have had on our customers and employees across Western Canada, it remains our priority to continue working around the clock to have all stores fully operational,” says Clint Mahlman, COO and President, London Drugs. “We appreciate everyone’s patience and support during this very difficult time and will provide updates as available.”
As a necessary part of its internal investigation, London Drugs phone lines have been temporary taken down and will be restored as soon as possible. In the interim, Pharmacy staff are on-site at all London Drugs locations to support customers with urgent pharmacy needs. We advise customers to visit their local store in-person during regular business hours for immediate support and until the phone lines are back in service.
======
Original Story 9:11 AM Monday, April 29th
London Drugs fell victim to a cybersecurity incident, forcing the temporary closure of its storefronts in Western Canada including its Parkwood Place location in PG.
The company’s 79 locations across Western Canada were shut down yesterday morning (Sunday) due to what was originally labelled as an operational issue.
There is no estimated reopening time for the chain, which has locations in British Columbia, Alberta, Saskatchewan and, Manitoba.
In the meantime, pharmacists will be able to help with urgent needs, suggesting customers call their local store’s pharmacy and make arrangements.
London Drugs has issued the following statement to MyPGNow.com regarding to the incident:
“Out of an abundance of caution, London Drugs stores across Western Canada remain temporarily closed until further notice following the discovery that it was the victim of a cybersecurity incident on April 28, 2024.
Upon discovering the incident, London Drugs immediately undertook countermeasures to protect its network and data, including retaining leading third-party cybersecurity experts to assist with containment, remediation and to conduct a forensic investigation.
At this time, we have no reason to believe that customer or employee data has been impacted.
Pharmacists continue to stand by to support any customers with urgent pharmacy needs. We advise customers to phone their local store’s pharmacy to make arrangements.
We apologize for any inconvenience caused and we want to assure you that this incident is the utmost priority for us at London Drugs.
Thank you for your patience.”
London Drugs has experienced an operational issue that has led to stores across Western Canada being closed until further notice.
Pharmacists are standing by to support with urgent pharmacy needs. We advise customers to phone their local store’s pharmacy to make arrangements.— London Drugs (@LondonDrugs) April 28, 2024