Just because Canada Post is on strike, doesn’t mean residents can be tardy with their bills.
That’s the message from civic officials are reminding people, despite the ongoing disruption to mail services, payment of utility bills, parking tickets, and other charges remain the responsibility of residents.
If people usually mail payments, applications, registrations or other documents to the City, a mail service disruption could delay their arrival and lead to late fees or longer processing times.
This includes the payment of flat utility bills due on Friday, October 10.
The City encourages residents to make alternative payment arrangements if a cheque has already been mailed to ensure payment is received on time. Cheques received after an alternative payment method has been applied will be destroyed upon receipt.
How to access your account balances:
- Register for MyCity: This online service allows residents to view account balances, access copies of previous bills, and sign up for eBilling.
- Call the service centre: Contact staff at 311 or 250-561-7600 who can provide account balances and email copies of outstanding bills.
- Visit City Hall: Staff at the service centre can assist residents by providing a printed copy of outstanding bills.
Alternate payment options available:
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- Online: Payments can be made through your financial institution’s online banking service. Note that online payments can take three to five days to be processed, so plan ahead to avoid late fees.
- At the bank: Payments can be made in person or by telephone through your financial institution.
- In person at City Hall: Payments are accepted at the service centre front counter by cheque, cash, or debit. Credit cards are not accepted.
