Canada Post has been given a 45-day window to outline their plan to implement the series of service measures announced by Federal Minister Joel Lightbound.
Last month, the federal government ordered Canada Post to begin a sweeping overhaul that could spell the end of traditional door-to-door delivery among other changes.
The government said Canada Post is in “an existential crisis” after years of mounting losses and shrinking mail volumes.
Since 2018 the corporation has lost more than $5 billion, including over $1 billion last year. Losses this year are expected to reach nearly $1.5 billion.
Letter mail has plunged from 5.5 billion pieces two decades ago to about two billion today, while the company’s share of the parcel market has fallen from 62 per cent in 2019 to less than 24 per cent, the government said.
Lightbound added measures to cut costs and modernize operations, include lifting the moratorium on community mailbox conversions. The change would allow as many as four million addresses still receiving door-to-door service to be shifted to community boxes.
In its update, Canada Post noted rural mail delivery will be protected in the overhaul.
Canada Post is working on a plan that to represent commitments to Canadians, customers and employees
Prioritize service: We will provide reliable and affordable delivery for all Canadians while protecting access to vital postal services in rural, remote and Indigenous communities.
Proceed thoughtfully: While there’s a need to move with urgency, we will proceed thoughtfully to get it right and minimize how the changes affect Canadians.
Treat employees with respect: We will continue to be fair and respectful to our employees and prioritize their safety as we implement changes.
Keep Canadians informed: We will provide regular updates on our transformation to Canadians, customers, employees and other stakeholders and give them as much notice as possible of any changes affecting them.
Be flexible: We will adjust our approach based on the revolving needs of Canadians.
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